This is the process the customer will follow to join a web conference session.
Click the Start a Video Call button (in the Header or on the Home page). The customer will be presented with a screen like the one below and should again click the “Start a Video Call” button.
The customer will then be presented with a screen as shown below that prompts them to allow the Personal IT Help software to use their camera and microphone. Click “Allow”. It may be necessary to click “Allow” more than once, depending on your device.
The customer must now take a photo and add their name details so the consultant (or receptionist) knows who is waiting. Then press the “Continue” button.
The customer will now be presented with a screen whilst they are waiting for the consultant (or receptionist) to join the web conference session. The consultant (or receptionist) will be notified that the customer is waiting and will know their name.
If the customer accidentally presses the “LEAVE” link they will be presented with a screen that allows them to rejoin.
When the web conference session starts the customer and consultant (or receptionist) will see each other and the consultant (or receptionist) will assist the customer navigate from there.