Who are the Personal IT Help Team? And what is the service for?
We are a team of people with broad IT help desk experience who offer support by audio visual conference sessions over the web. Our service is typically used by individuals and small businesses who don’t have access to an IT help network and just need a bit of guidance from time to time. There are no lock in contracts or commitments on your part. Just use us when you need us. Sessions are typically 10-20 minutes, but can go longer depending on your needs.
How to Contact Us
You can book online or contact us by phoning (03) 8595 2232 (+613 8595 2232, if you care calling from outside Australia) to speak with our reception team. If we can assist then we will schedule a video conference with you. This might be immediate or at a later time, depending on your needs and the availability of our consultants.
If we are tied up or you experience a technical problem connecting then please complete our Contact Us/Waiting List form.
What we can help with
The world of IT is huge and growing every day. We can’t help with everything, but if your problem isn’t solved straight away, we can usually guide you in the right direction. Here are some of the questions we have been able to assist with.
1. How do I connect my phone to the internet?
2. Why is there no internet on my laptop or desktop?
3. How can I connect my iPhone to iTunes?
4. Why is nothing is showing on my screen when my pc is on?
5. Why is my computer so slow?
6. Why does it take time when I watch a video on YouTube?
7. I have a dual monitor set up. Why is nothing showing on the 2nd screen?
8. Why is there no sound on my pc?
9. How do I connect my phone to my TV? How do I screen share?
10. How to do a software update in iPhone, Samsung…Etc.
11. I cannot log in to my email. How do I reset my email password?
12. How do I post a video on YouTube?
13. There are a lot of pop-up ads on my screen? How do I turn off pop-ups?
14. Would this application work on my phone?
15. Will this software work on my pc?
16. How do I connect my smartphone to my smartwatch?
17. How do I change the time on my pc?
18. How do I set up a Wi-Fi extender?
19. How do I connect my laptop to a monitor?
20. How do I use the camera on my laptop?
21. How do I remove the virus on my pc?
22. How do I turn off the anti-virus software on my pc?
23. How do I uninstall software or programs on my pc?
24. How do I change the language settings on google?
25. How do I change the wifi name of our internet connection?
26. How can I access the settings of my modem?
27. How do I set up my outlook account on my laptop?
28. How do I connect my wireless printer to my pc?
29. How do I record a video using the camera on my desktop pc?
30. How do I unlock my pc? I forgot my password.
31. How do I use my Bluetooth keyboard on my pc?
32. How do I remove saved passwords on google?
33. How do I send large video files using email or phones?
34. How do I download or save a YouTube video to my computer?
35. How do I clear my Internet browser history?
36. How do I fix Windows blue screen errors?
37. How do I fix missing Microsoft Windows .dll files?
38. How do I regain computer hard drive space?
39. How do I reformat my pc?
40. How do I restore my iPhone or Android phone?
41. How do I reset my iPhone or Android phone?
42. How do I connect to Netflix on my laptop? And how do I allow another person to login?
43. How do I connect to Kayo on my TV??
44. How can I run three screens at once? And how do I make one of them Portrait instead of Landscape?